Extended Warranties - Are They Worth Your Time?

Extended warranties are what I like to consider them a necessary evil. I know everyone hates to deal with them, and it takes time out of your day to call in and you have to sometimes sit on hold for long periods of time, and sad to say but that is, unfortunately, all part of the gig.

The thing is, if you set yourself up for success, make sure you have as much information as possible. Extended warranties are going to ask you about the 3-C's (Concern, Cause & Correction). If you have all this info along with mileage and know if it was towed or driven in, you have a higher chance of getting the claim approved on the first call. Now granted if you have a grocery list or plan on shooting the parts cannon at the vehicle, be prepared for something to either be declined or an inspector to be sent out.

The biggest thing I could suggest is to also know what kind of coverage your customer has, don't make it a guessing game. educate yourself on the coverage the customer has and at the same time, educate the customer. This will make it easier when you offer an explanation of the coverage to the customer (which they elected) and then if something is not covered, it will be validated by what you explained to the customer.

All in all, be prepared, have as much info as possible, and best of luck.