Drving Licences

In the space of ten years, we have gone from a place where anybody would be able to walk into their local authority office to renew their driving licence to a situation where people are not even able to book an appointment online. What ought to be a public service is no longer public because it's provided by Swiss logistics company SGS, and it’s no longer really a service if you have to spend in excess of an hour on the phone to book an appointment.