Episode 35: Technical Skill Sets the Floor, the Customer Experience Sets the Ceiling

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Which is more important between the technical skills you utilize and apply to serve your customers, or the customer experience?

Which one will your customers remember longer? Which do you remember longer when you are the customer?

How can you train your revenue-producing employees how important the customer experience is without appearing to diminish the technical skills they've worked so hard to attain?

Tune in to find out!