Your Customer Service Cheat Sheet | part 2: Maintaining Successful Customer Interactions

Throughout my years of leading customer service and technical support teams, I've picked up many tips and tricks and learned a lot of approaches to coaching and training agents in customer service and phone support.

I have often put together a 'cheat sheet' for my support teams with quick reference information on how to approach a customer interaction. In Part 1, we explored the 6 areas of a customer interaction, and in this video we go a littler deeper, exploring how to maintain a successful customer interaction:

Paraphrase the Issue
Keep the Tone Professional
Phrases to Avoid
Alternative Phrases to Use
Don't Rush the Interaction

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music credit: StreamBeats -- www.streambeats.com