Telus Mobility Gong Show Part 1

This video is probably going to be the first of many over the next couple of weeks. We are absolutely done with the difficulties in dealing with Telus Mobility - for a number of reasons that will become more clear the longer this drags on.

Summary: The hoops Telus wants us to jump through just to confirm we are 'who we are' and the inability to speak to anyone concerning any substantive changes to our business plan with Telus has caused us to make the decision to move our business (more than a couple of phones) to a different service provider.

The emails sent by Telus are virtually impossible to deal with on a logical, rational basis. Phone support is virtually non-existent.

I attempted to fill out the form in accordance with the Telus Mobility instructions online (I have fingerprint access only to my password as I choose to NOT store that information) and logged on to attempt to complete their ridiculously designed form - only to be stumped by a field that will NOT accept the input information.

I phone the 866 number on the email and this is what I got upon making the phone call.

I apparently have two days to jump through enough hoops to allow me to move my fully paid account with multiple phones to another service provider.

No one at Telus Mobility wants to talk to me because I can't remember my PIN number and while I can access my business account online through my fingerprint access, that apparently is not good enough.

Hasta la vista, Telus.

I am fully paid to May 16, 2021 and I have up to three weeks to continue to chronicle my difficulties in moving my business accounts elsewhere.

If this doesn't show Telus Mobility in a favourable light, so be it.

Should be fun moving forward on this.

After I put in the initial service request to cancel the phones (after which I was told I could NOT get that request honoured without providing them more information so they can phone me (for whatever reason) and verify that I really want to do this, I received a virtually useless email from Telus Mobility wanting me to jump through even more hoops to transfer my business elsewhere.

Guess what, Telus Mobility? My money. My choice.

If I have to record another video every two days and post updates on the Internet for the entire world to see and hear, so be it.

Now, wouldn't it have been so much simpler to have found a way to actually 'talk' to your client, with some respect and some understanding?

Today's first episode is fully in your court. If I don't receive a response to my second email request, the second episode will follow no later than April 30, 2021.

I'm prepaid and I'm not real happy with Telus Mobility.

You might think that someone in their client relations department or client retention department or whatever they've got might actually want to resolve the problem.

We'll wait and see. Stay tuned for the update April 30th, 2021.