DWYM: VRBO refunds

DID YOU HAVE A SPRING OR SUMMER TRIP PLANNED THAT YOU NOW NEED TO CANCEL.... DUE TO THE COVID 19 SHUTDOWN ORDERS? YOU WOULD THINK YOU'D BE ABLE TO GET FULL REFUND. BUT CONSUMER REPORTER JOHN MATARESE FOUND THAT WITH ONE POPULAR TRAVEL SITE, IT'S NOT THAT EASY.