ONE Question That Reveals Customer Service Experience and Loyalty Secrets

About This Video

What’s the ONE question that reveals if your customers will stay or leave?

If you’re not asking the right question, you might be focusing on the wrong customers.

In this episode of The Mason Duchatschek Show, Shep Hyken, a world-class customer service expert and NYT & WSJ bestselling author, shares the key question every business should be asking.

Shep also provides game-changing insights on customer loyalty, retention, and experience—helping businesses build relationships that keep customers coming back instead of walking away.

If you want loyal customers, stronger retention, and a better customer experience, don’t miss this conversation.

Key Takeaways

✅ One simple question can predict customer loyalty.
✅ If you’re focused on the wrong customers, your retention strategy won’t work.
✅ A great customer experience keeps people coming back, even when competitors are cheaper.

Listen to the Full Conversation

🎙 Podcast Episode:
👉 https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-

📺 Full Video on YouTube:
👉 https://www.youtube.com/watch?v=U3bFRLQqIZQ

Learn More with Workforce Alchemy

If you're looking for proven strategies, tools, and secrets to improve customer retention, leadership, and business success, take the Workforce Alchemy Challenge for free.

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About This Channel

Subscribe now & discover the world of Workforce Alchemy. Visit our website & take the challenge! Mason Duchatschek is an Amazon.com #1 bestselling author of numerous books, and his ideas have been featured in Selling Power, Entrepreneur, and the New York Times.

There is a way to make every employee more valuable. People shouldn't dread coming to work. Companies shouldn't lose great employees or settle for good when great is possible.

If you want to hire the best and avoid the rest, subscribe. If you want to solve problems before they occur, subscribe. If you want to get better work accomplished faster without adding staff, subscribe and be sure to share helpful ideas with others.

Topics include ways to:

Hire
Increase sales
Prevent workplace drama, conflict, and violence
Reduce labor costs
Reduce turnover
Improve engagement
Improve retention
Improve safety
Use pre-employment assessment tests (psychometric tests)

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About Our Company

Alchemy was the medieval forerunner of chemistry, based on the supposed transformation of matter. It was concerned with attempts to convert base metals (like lead) into gold. WORKFORCE ALCHEMY is kind of like that, except with people and businesses.

We provide various skill, attitude, and personality-based psychometric assessment tools and training to help employers with employee selection, engagement, and retention.

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