From IT Bottlenecks to Efficiency: How DPD BeLux Achieved 73% Faster Resolutions

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

DPD BeLux, a leader in European logistics, struggled with fragmented workflows, an outdated ticketing system, and a lack of IT visibility—until they switched to Freshservice by Freshworks, a cloud-based IT service management (ITSM) solution powered by AWS. This transformation led to major improvements in IT operations, productivity, and employee satisfaction.

🚀 Key Results After Freshservice Implementation:
✅ 10% increase in productivity – Streamlined IT workflows
✅ 51% higher employee satisfaction – Improved collaboration & service delivery
✅ 73% faster resolution time – Unified ticketing system & automation
✅ Self-service portal & analytics – Better tracking, reporting & efficiency

Freshservice provided a modern, cloud-based ITSM solution that enabled better incident management, asset tracking, self-service capabilities, and powerful analytics—helping DPD BeLux optimize its IT and service operations.

🔹 Key Features Used:
✔️ Unified ticketing system for better incident resolution
✔️ Self-service portal reducing IT workload
✔️ Advanced asset management for efficient resource tracking
✔️ Automated workflows & analytics to improve decision-making
✔️ Seamless integrations with Jira, DocuSign & more

📌 Looking to improve IT operations in your organization? Try Freshservice for a 14-day free trial today – no credit card required!

#Freshworks #ITSM #LogisticsTech #CloudIT #CustomerSuccess #Automation #DigitalTransformation #ITServiceManagement #Freshservice #TechEfficiency #ServiceDesk #ProductivityBoost #EmployeeSatisfaction