D'Youville University Upgrades IT with Freshworks | 91% SLA Compliance & 95% Accuracy!

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

D'Youville University faced serious IT challenges with an outdated on-premise system that risked key accreditations and hindered remote learning. Their IT team struggled with inefficiencies, poor asset tracking, and slow response times—until they made the switch to Freshservice by Freshworks, a cloud-based IT service management (ITSM) solution powered by AWS.

🚀 Results After Freshservice Implementation:
✅ 91% SLA compliance – Faster IT support for students & faculty
✅ 95% accurate asset management – Streamlined inventory tracking
✅ 22-hour average resolution time – Quick issue handling
✅ Workflow automation & analytics – Smarter IT operations

Freshservice provided an easy-to-use, cloud-based ITSM system that enabled remote access, automated workflows, and improved reporting—essential for maintaining university accreditation and delivering seamless IT support.

🔹 Key Features Used:
✔️ Cloud-based ITSM with robust ticketing and self-service portal
✔️ Seamless integrations with Active Directory, Casper, and Microsoft Teams
✔️ Advanced analytics & reporting for better decision-making
✔️ Workflow automation to optimize IT efficiency

📌 Thinking about upgrading your IT service management? Freshservice could be the game-changer your organization needs! Start your 14-day free trial today – no credit card required!

#Freshworks #ITSM #HigherEducation #CloudIT #CustomerSuccess #Automation #TechTransformation #ITServiceManagement #RemoteLearning #Freshservice #HigherEdTech #UniversityIT #DigitalTransformation