How Digitrips Cut Response Time by 73% with Freshworks AI

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

🌍 Digitrips, a leading B2B and B2B2C travel company, revolutionized its customer service using Freshdesk by Freshworks, achieving:

🚀 73% faster response times
🔹 99% chat satisfaction rate
🔹 69% of tickets resolved in less than 24 hours

With 750,000+ trips managed annually across France, Belgium, and Italy, Digitrips faced a surge in customer requests post-pandemic. The lack of integrated communication channels (email, chat, ticketing) made it hard to prioritize and route queries efficiently.

Freshdesk’s AI-powered automation changed everything—optimizing workflows, prioritizing customer issues, and seamlessly integrating Freddy AI Copilot to summarize customer interactions for faster resolution.

🔹 Key Benefits:
✅ First response time cut by 75% – from 13.5 hours to just 3.5!
✅ Automated ticket routing – ensuring priority cases are handled first
✅ Freddy AI Copilot – helping agents respond smarter & faster
✅ Real-time analytics – enabling better decision-making

With Freshdesk’s AI and automation, Digitrips delivers faster, smarter, and more responsive travel support for customers worldwide!

📌 Watch how Digitrips optimized customer service with Freshworks!

💡 Try Freshworks today – 14-day free trial!
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