How Scotland’s Crown Office Manages 65,000 IT Tickets with Freshworks

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

⚖️ Scotland’s Crown Office and Procurator Fiscal Service (COPFS), the backbone of Scotland’s justice system, transformed its IT service management (ITSM) with Freshservice by Freshworks, handling 65,000 IT tickets annually with an impressive 86% satisfaction rate! 🚀

With the mission to serve 2,500 employees and process 160,000 crime reports per year, COPFS struggled with a legacy IT system that was slow, inefficient, and lacked automation. Enter Freshservice, an AI-driven ITSM solution that revolutionized IT operations with automation, AI-powered self-service, and seamless integrations.

🔹 Key Results:
✅ 93% employee satisfaction rate – Faster IT support for Scotland’s justice system!
✅ 86% CSAT (Customer Satisfaction Score) – Enhanced IT service delivery!
✅ 12% SLA improvement – Quicker ticket resolutions for urgent IT requests!
✅ 200 IT hours saved on software deployment – AI automation speeds up approvals!

With Microsoft Teams and Azure integrations, Freshservice enables a smarter, more efficient IT experience—freeing up IT staff to focus on high-impact projects instead of manual tasks.

📌 Watch how COPFS optimized IT with Freshworks!

💡 Try Freshworks today – 14-day free trial!

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