UPenn's Finance Hub: 30,000 Tickets Resolved with Freshservice

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

The University of Pennsylvania (UPenn) modernized its finance support system with Freshservice, creating a centralized self-service hub that has:
✅ Resolved 30,000+ tickets in just six months
✅ Improved workflow automation and smart query routing
✅ Enhanced support for 30+ departments across the university

By replacing its 15-year-old legacy ticketing system, UPenn streamlined financial operations, helping students, faculty, and administrators access critical finance support with ease. Freshservice’s AI-powered automation reduced email confusion, improved response times, and optimized ticket management.

📊 Learn how Freshworks helped UPenn create a one-stop finance hub and enhance efficiency across its finance division.

💡 Try Freshworks today for free!

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