How Texas A&M Scaled IT Support for 150,000 Visitors Using Freshservice

Website Link Below:
https://affiliatepartner-freshchat.freshworks.com/us8q2t57kiij

Texas A&M University faced a massive challenge in scaling IT support for over 150,000 visitors during game days. By adopting Freshservice, the university reduced ticket resolution times by 30% and processed over 600 tickets daily. With powerful workflow automation and ticket management, Texas A&M now provides efficient, streamlined support for both students and football fans. The university transitioned from an outdated platform to Freshservice, improving operations across departments including transportation, parking, and IT.

🔹 30% Faster Ticket Resolution
🔹 Over 600 Tickets Resolved Daily
🔹 Scalable IT Support for Massive Events

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