Boosting Customer Loyalty: How Damas Achieved an NPS of 85+

7 hours ago
1
Technology Damas Jewellery Zonka Feedback luxury retail customer experience NPS Net Promoter Score customer feedback retail surveys brand loyalty customer retention

Website Link Below:
https://get.zonkafeedback.com/tocbe0jbt4j8

Damas, the Middle East’s leading luxury jewelry retailer, sought to elevate its customer experience across 163 store locations but lacked insight into post-transaction customer interactions. By adopting Zonka Feedback’s NPS system, email surveys, CX automation, and location-based surveys, Damas streamlined feedback collection, improved customer engagement, and achieved an NPS score of 85+ across all operations.

Through automated insights and real-time data, Damas successfully enhanced customer satisfaction, increased brand loyalty, and refined its retail strategy for continued growth.

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#CustomerExperience #RetailFeedback #ZonkaFeedback #NPS

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