Her Secret Formula to Get 87 Family Law Reviews with Nina Kelly

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In this episode, I sit down with Nina Kelly, partner at our Illinois office, who reveals how she collected an incredible 87 five-star client reviews and law firm reviews in 2024 while managing a thriving practice and balancing family life with two children.

Nina shares her proven system for generating authentic client reviews and law firm reviews without coming across as pushy or automated. Despite handling 71 new clients and collecting nearly $800,000 last year, Nina demonstrates how any family law attorney can achieve similar results by focusing on client experience first.

Learn the five essential elements of Nina's client review strategy:

1 - Why client experience matters more than case outcomes
Nina explains how even when she lost a specific motion, her client still left a glowing review because they felt cared for and informed throughout the process.

2 - The communication techniques that make clients feel valued
Discover how simple practices like programming client numbers in your phone, forwarding emails, and using car time for check-in calls creates exceptional client experiences.

3 - The timing secret: when to ask for reviews (and when not to)
Nina reveals why asking during active cases can feel manipulative and how her post-case approach generates more authentic responses.

4 - Her two-step text method that gets nearly 100% response rate
Learn the exact wording Nina uses that makes clients feel appreciated rather than pressured, and why her personalized approach outperforms automated requests.

5 - How highlighting wins in closing emails primes clients for positive reviews
See how reminding clients of their initial goals and acknowledging the challenges of their case creates the perfect foundation for review requests.

Whether you're struggling to get client reviews, law firm reviews, or looking to systematize your approach, this episode provides a blueprint for generating authentic testimonials while delivering exceptional client service.

⚖️ Connect with me:
Website: https://jsterlinghughes.com/
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Disclaimer: This video shares our experience with client review generation. Every law firm is unique and requires individual evaluation. Connect with us to discuss your specific situation.