Crash Test Dummy

I braced my hands on the dashboard as he floored it on the on-ramp. As the rpm revved in the red, as he zigged and zagged through the traffic, as the Civic reached a hundred miles per hour, he shouted over the moaning of the poor four-cylinder engine, “You feel it now. Don’t ya?”

The second rule of customer service is to avoid conflict and aim for a resolution, so I didn’t beg him to hit the brakes or tell him that the trembling was caused by his reckless driving. He added, “Told you I wasn’t making it up.”