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![Is Your Customer Service Managed by Personality, or Process? OMOQ #21](https://1a-1791.com/video/s8/1/o/-/P/D/o-PDv.qR4e-small-Is-Your-Customer-Service-Ma.jpg)
Is Your Customer Service Managed by Personality, or Process? OMOQ #21
1 month ago
13
The Experience Economy begs companies to understand what customers want, need, and deserve. If we believe this, then why do so many companies operate without customer service protocols, or training?
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