Ep.17 Tipping Fatigue: A Reality Check with Industry Insider Matt Fuchs

We dive into a controversial issue plaguing the service industry: tipping fatigue on this episode of the Programming Lions podcast. Join us as we welcome our special guest, Matt Fuchs, a seasoned server from a premier Phoenix restaurant and the mastermind behind 'The Server Underground,' a robust resource hub tailored for the service industry.

Matt generously shares his expert insights on various aspects of the service industry, focusing especially on the complex world of tipping. We discuss average tipping rates, the types of services that warrant a tip, and the true essence of stellar service. With a career that transitioned from serving tables to creating an online forum for industry insiders, Matt's journey is as captivating as it is informative.

This episode is not just for those navigating the service industry, but also for conscientious customers striving to better understand the efforts behind their dining experiences. Join us for an eye-opening discussion full of pearls of wisdom from someone who's lived the reality of the service industry. Listen in and become an informed patron.

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YouTube link: https://youtu.be/rZLtW0bd7bo

Mentioned on this episode:
The Server Underground-https://www.theserverunderground.com/

00:00 Intro
01:18 Matt’s Journey into the Service Industry
02:40 Impact of COVID-19 on the Restaurant Industry
03:39 Matt’s favorite wine and picks
04:24 Post-COVID Restaurant Industry Challenges
06:11 Understanding Restaurant Compensation Structure
11:58 Tipping Fatigue
16:33 Discussion on Service Charges and Tipping Norms
18:26 The Downside of Auto Gratuity
19:16 How to Determine the Right Tip
20:19 Dealing with Mistakes and Difficult Customers
22:37 The Art of Providing Great Service
24:23 Memorable Service Experiences
25:56 Introducing the Server Underground
31:09 Rapid Fire Questions