The Phoenix Pay System: How a Government Streamlining Became a Boondoggle

What was intended to save millions of dollars became a costly failure, with the government spending over $2.4 billion to address ongoing problems. Poor planning, insufficient testing, and inadequate training were significant contributors to the fiasco. Despite attempts to fix the system, it ultimately became clear that Phoenix was beyond repair, and the government is now in the process of phasing it out and replacing it with a new payroll system. The Phoenix Pay System has left a lasting impact, highlighting the importance of proper planning, testing, and transparency in large-scale government projects.