Episode 224: What do small businesses want from their bank?

2 months ago
3
Podcasts Education PCBB small businesses banks small business lending BAI survey financial institutions small business customers banking products

This episode reviews a recent blog post from PCBB titled “What do small businesses really want from their FI?” A recent survey from BAI of small business customers is reviewed to see their comments on primacy, bank switching, channel preference, branch proximity, improving digital capabilities, and generative AI. What is real and what is perceived about banks digital capabilities, branches, and services?

Link: What Do Small Businesses Really Want From Their FI? (pcbb.com)

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