How Kindness Tamed My Angry Colleague

The main character handles a confrontation with a former colleague at Home Depot with kindness and professionalism.
So he's cussing me out. And I said, weren't you supposed to be here? And he says, well, we had other problems, so I couldn't make it. I said, so that's why they chose me. And so he's calling me all these different names. And I said, you know what, Jimmy, I love you. That made him flip his lid. Now in the process, I have the buyer, which is the people who were approved, who does the work in the stores and things like that. And he's listening to the conversation because I have him on speakerphone, on my flip phone, by the way. Yes, age myself again. And he is, the buyer's cracking up. And he's like, Jimmy's like, what did you say to me? I said, I love you, man. I appreciate you. I love everything that you've done for me. And the fact that you got me this job now, I appreciate it. And he's like, I didn't get you the job. Yeah, you did.