Labor Management - Strategies for Modern Restaurants

In this episode, Kevin interviews Lance, a veteran with over 25 years in the restaurant industry, about labor management strategies. Lance shares his extensive experience, highlighting the importance of adopting technology and planning tools to optimize labor. He emphasizes creating specific labor budgets instead of aiming for vague goals like 'lower labor.' Lance discusses the benefits of using scheduling apps like oneSchedule for streamlining communication and schedule management. He also talks about cross-training employees, engaged management techniques, and the significance of monitoring KPIs like labor percentage and minutes per customer to maintain performance. The conversation underscores the necessity of evolving traditional management roles to include technologically adept managers for better operational efficiency.