How to Have Impossible Conversations - A Very Practical Guide, Ch 03, part 04

https://dokumen.pub/how-to-have-impossible-conversations-a-very-practical-guide-0738285323-9780738285320.html
Peter Boghossian, James A. Lindsey
Toastmasters International, for being a group known for helping people become 'competent speakers', it's often overlooked the exercises and training they mentor in their membership for proper listening skills. Something to consider, if this is valuable to you.

00:00 - Learn
02:50 - Learn How People Think
04:59 - Conversational Techniques to Shift into a Learning Frame

06:20 - What NOT to Do (Reverse Engineering)
06:48 - Conversational Behaviors to Avoid