Police: average 911 wait times down to 17 seconds

If you call 911, the last thing you want is to be put on hold. Unfortunately, as 41 Action News has reported, that has been happening to callers across the city. But the Kansas City Police Department said Tuesday it has nearly cut hold times in half since last fall. During a Board of Police Commissioners meeting, Deputy Chief Roger Lewis announced the average wait last month was 17 seconds. That's down from September's average of 30 seconds.