AI in Customer Service: Chatbots and Virtual Assistants

AI systems capable of engaging in more complex conversations and tasks. They can understand context, remember previous interactions, and provide personalized assistance. Virtual assistants leverage machine learning algorithms to continuously improve their understanding and response capabilities. They can handle tasks like scheduling appointments, making reservations, or providing detailed product recommendations.

workers may need to acquire new skills and adapt to hybrid roles that involve collaborating with AI systems. This blending of human and machine capabilities can lead to increased productivity and innovation.

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