What happens when car insurance won’t pay for crash repairs? This is one woman’s nightmare tale

What do you do when the insurance company won’t pay up?

It could happen to any of us after an accident, especially if you are relying on the other driver’s insurance.

Angela Johnson, from Cartersville, reached out to Channel 2 consumer investigator Justin Gray after her car had been sitting at the body shop for more than a month.

The insurance company would not pay the money to the body shop for the repairs.

“The body shop has fixed your car, right?” Gray asked Johnson.

“They fix[ed] my car. My car has been fixed since Nov. 13. My car’s sitting in the body shop parking lot. They can’t give it back. He said he can’t release it,” Johnson said.

It was in September that another driver crashed into her wheel in a parking lot. Police cited the other driver and Johnson reached out to that other driver’s insurance company, Unique Insurance Company.

“I went home, and I looked it up and I saw the reviews and immediately I thought, ‘Oh, no. What am I in for?’” Johnson said.

Unique has only a 1-star rating with a 95% unfavorable rating on the website “Pissed Consumer.”