DocuSign’s new WhatsApp Integration delivers accelerated mobile business to close deals faster

With DocuSign noting agreements delivered via WhatsApp are signed nearly 7 times faster than those sent via email, the signs are clear that it’s time to get the message!

DocuSign. https://www.docusign.com/ The company is well known for its e-signature an intelligent agreements, with many reading this article sure to have used DocuSign in their lives on a number of occasions, and others regular users.

With new features and benefits something we’ve all been trained to expect and experience, it should come as no surprise to see DocuSign delivering a new feature too, with the launch of WhatsApp Delivery, which allows the users of the world’s most popular messaging platform (which counts 12 million Australian users https://www.meltwater.com/en/blog/social-media-statistics-australia and the 2.7 billion global users) https://meetanshi.com/blog/whatsapp-statistics/ to close deals faster.

As the company explains, its DocuSign eSignature integration with WhatsApp allows you to seamlessly reach signers through a preferred communication platform, while sending users real-time notifications that link directly to agreements, thus enabling quick, secure signing.

As most of us would clearly recognise just by our own smartphone usage patterns, Australian consumers increasingly rely on their mobile devices for both personal and business communication.

Thus, as consumer habits shift, speed and convenience are more important than ever before. To take advantage of this, businesses would be wise to continue investing in modern, flexible solutions that expedite transactions and give customers choice in how they want to receive information and sign contracts.

A company that did make the investment is Guzman Y Gomez in Singapore, with its General Manager, Josh Bell stating: “DocuSign has been fantastic for our HR team. They’re no longer having to worry about the admin and can focus on strategy, staff engagement, and finding the best talent for our business. The simplicity, the ease of use, and no need for training means our hiring and onboarding process is almost entirely automated.”

So, what are the key benefits of WhatsApp Delivery? They include:

· Increased Transaction Speed: Users can deliver real-time notifications to signer’s mobile devices with a direct link to complete a document. Agreements delivered via WhatsApp are processed nearly 7x faster than those sent via email.
· Expanded Reach: The addition of WhatsApp broadens the spectrum, ensuring that more than its 2 billion users can connect with nearly any signer using the mobile messaging platform.
· Enhanced User Experience: By offering another mobile-friendly method to process agreements, we’re giving users more choice and flexibility. Embedding alerts natively into the messaging application makes the signing process more convenient than ever.
· Prioritized Privacy: DocuSign protects highly confidential information by encrypting and making every document tamper-evident. WhatsApp’s leading privacy features provide additional reliability, ensuring notifications are always delivered securely.

Shaun McLagan, the Group VP and GM of DocuSign in APAC and Japan emphasised the crucial role of WhatsApp eSignature delivery in DocuSign's mission to simplify the agreement process, and said:

"DocuSign is dedicated to enabling our users to reach signers wherever and whenever they are, aligning with their evolving preferences. In an era where customer choices are constantly changing,

“DocuSign stands out as the sole provider offering a range of e-signature delivery options, including SMS, email, and messaging platforms such as WhatsApp.

“This is yet another demonstration of our unwavering commitment to delivering a seamless, end-to-end agreement experience that caters to each individual's needs,” McLagan concluded.

This announcement builds on DocuSign’s multi-channel delivery strategy, following the introduction of SMS Delivery https://www.docusign.com/blog/esignature-sms-delivery earlier this year, which was an earlier feature drop that DocuSign users experienced.

Both SMS Delivery and now the new WhatsApp Delivery are welcome additions, because of the simple fact that many people are inundated with emails, resulting in slower turnaround times and lower response rates.

Of all DocuSign eSignature agreements delivered via WhatsApp, DocuSign tells us “more than 50% are completed in 15 minutes or less”, while adding that “sharing agreements via alternate modalities can dramatically accelerate the speed of transactions, enabling signers to quickly open and electronically sign documents wherever they are.”

So, when is WhatsApp Delivery set to become available?

It is now being sold globally as part of the Multi-Channel Delivery SKU, with this add-on available to eSignature customers in Standard and above.

Please watch the video interview with Shaun McLagan above!