Get to know your online customers

Get to know your online customers:

Engage with them on social media. Respond to comments, answer questions, and participate in conversations.
Use analytics to track their behavior. See what pages they visit, how long they stay on your site, and what they click on.
Create customer personas. Develop profiles of your ideal customers to better understand their needs and wants.
Survey your customers. Ask them directly about their preferences and experiences.
Offer incentives for feedback. Encourage customers to share their thoughts by offering rewards.