Tiffani Bova - Global Growth at Salesforce | The Human Edge in a Digital World

Imagine you're a chef, so engrossed in creating a culinary masterpiece that you overlook the burns on your sous chef's hands or the exhaustion in your waiter's eyes. Can you still call your meal a masterpiece?

In the race to exceed customer expectations, businesses often trip over a fundamental truth: employee well-being is as crucial as customer satisfaction. Richard Branson once said, "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients."

Consider Google, renowned for its focus on employee well-being, consistently ranking high on 'best places to work' lists. The result? A thriving company and a dedicated workforce.

So, step back, ask yourself: Are you so focused on pleasing customers that you're overlooking your employees' needs? If yes, it's time for a change. A well-cared-for employee translates to a well-cared-for customer. Your employees are not just cogs in the machine; they are the machine.