The Glitch in the Matrix at Marshall Field's on State Street in Downtown Chicago

Some people claimed that they experienced supernatural activity while visiting the old Marshall Field's department store (now a Macy's) on State Street in Downtown Chicago. They claim they were going up the fifth floor escalator and found themselves in the basement. Is this a glitch in the matrix, a Stargate, or some freaky dark side of the force sh*t going down?
Chicago Bob bravely ascends this mysterious escalator and finds out whether or not his is an unholy portal into the unknown or a bunch of horses*t made up by a bunch of Chicago liars desperate for attention.
Have you ever had an experience in Macy's? Let me know in the comments below!