IT workers report frequently feeling more like therapists in the workplace

IT help or therapist? A new survey has found three in five IT workers have to ‘frequently provide emotional support’ to users when they encounter a cybersecurity issue.

The poll of 2,000 US employees and IT workers revealed some of the most common accidents and mishaps employees have had with their work computers: spilling coffee or water on it (63%), spilling alcohol on it (63%), dropping it (45%) or falling for a phishing attempt (37%).

As a result, 59% of IT workers have to either “always” or “often” calm down users so they can explain what happened.