Never Let a Human Take Calls - Director of AI, Amelia

Chris Wogu is an entrepreneur, software engineer, and podcaster. He owns a software consultancy and AI development company (Recursive House)

Company Website:
https://www.recursive.house

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Today, we have a an interesting guest. Victor Garayar, the Director of Cognitive AI from Amelia with a career marked by creativity and non-stop AI application is one of the game changers in our world. Let's check out his insights and experiences as we explore the dynamic world of AI and beyond.

0:00 Preview
01:13 Role of a Cognitive AI Director
03:11 Unpacking the Problem: Amelia's Mission
06:28 Amelia's Reach: Call Centers and Social Media
07:33 Dealing with Channel Problems
12:20 Addressing Challenges Across Industries
16:40 Strategies to address AI language model issues
18:32 Impact of Overlapping Data in AI
20:21 Organizational AI Integration Methods
25:00 Ensuring Consistency Across Different Sectors
30:45 Matching Expectations with AI Capabilities
35:47 Addressing Emotional Communication in AI
40:09 Solving Tech Challenges with Amelia
43:24 Geographic Customization in AI
47:06 Amelia's Industry Data Acquisition
50:11 Maintaining Model Objectivity in AI
51:50 Outro