My bad PSA dagger experience ... Where is quality control?!?

After I got a PSA dagger, and unboxing it I was very disappointed ... Is this gun used??? Does Palmetto even care about their quality??
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I have gotten plenty of items from Palmetto and have always had a very pleasant experience with them. From AR-15 build kits, to the countless amount of parts I've purchased. After getting my first PSA pistol from them, I was left disappointed and wanting to have gotten a different gun. It looks like they sold me a used gun ...