2009 CX Rewind: Unpacking the Customer Experience Trends

Join us for a journey back in time as we revisit the customer experience landscape of 2009. In this video, we delve into the trends, challenges, and innovations that shaped CX a decade ago. From technology shifts to consumer behaviors, we uncover the pivotal moments that set the stage for the CX landscape we know today. Tune in to gain valuable insights into how far we've come and where we're headed in the world of customer experience