SimpleBiz360 Podcast - Episode #199: ANTICIPATING PERSONAL STORIES BEHIND BUSINESS VENEERS

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Exceptional customer service starts with an understanding that the complexities of life are behind every business veneer we encounter.

All business professionals have lives that directly affect their business conduct. As service providers, we don’t always know what our customers are encountering in their personal lives.in fact, we have no idea how good, or bad their day, week, month, or year is going. However, we can always be
sensitive to the notion that they are navigating life challenges, and that some of these challenges may affect their disposition. With that in mind, we invite you to spend five minutes to be examine, and consider how to weave these understandings into your service mindset.