Transforming the employee experience: The Tip Jar Culture with Gregory Offner
Introduction [00:00:00] John Golden introduces the podcast and the guest, Gregory Offner, a globally recognized expert on performance and the CEO of the Global Performance Institute.
Dueling Pianos [00:00:50] Gregory Offner talks about the history of dueling pianos and how it is all about creating a positive customer experience.
The Tip Jar Culture [00:01:47] Gregory Offner talks about his upcoming book, "The Tip Jar Culture," which aims to transform the employee experience and take the "irk" out of work.
Developing Employees [00:08:40] Importance of developing employees to increase their capacity to perform better at their jobs, using sales organizations as an example.
Tip Jar Culture [00:10:07] The genesis of the "Tip Jar Culture" concept and how it can transform the employee experience and create an environment where discretionary effort yields discretionary incentive.
Virtual Workforce [00:15:03] The shift towards a virtual workforce and the importance of employers being attuned to this change to attract and retain top talent.
Creating a Positive Employee Experience [00:16:43] The importance of creating a positive employee experience and how it can impact customer experience. Leaders need to create change to retain employees.
What Do You Want in Your Tip Jar? [00:18:20] The power of asking employees what they want in their tip jar. Money is not the only valuable reward. Employees want transformation and development.
Collaboration and Incentivizing [00:24:32] The importance of collaboration and incentivizing employees to work together. Aligning incentives creates an environment that invites collaboration.
The Tip Jar Culture [00:25:14] Gregory Offner talks about spreading the message of his upcoming book, "The Tip Jar Culture," through keynotes and corporate training workshops.
Fun Keynotes [00:25:42] John Golden and Gregory Offner discuss the importance of making keynotes fun and engaging, and how adding piano playing to the mix can make a difference.
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