Don't Lose The Job

You do all of the work to meet the customer, help them find out their roof is damaged, get them to sign the contingency agreement, meet with their adjuster, get their roof approved, only to have them turn on you, right? Like that. And then they say, well, what's your estimate? Let's break down why this happens.

First, the communication gap. How often have you said something and someone like corrects you and you're like, no, that's what I meant. But then you do role play and you pinpoint exactly what's not being said. So if this does keep happening, to you. What I want you to do is get with a buddy on your team, the owner or a manager, and do some role play going through the contingency agreement and how you set expectations for how the process will unfold.

One little pro tip, if you don't have someone to role play, film yourself. There's something magical about watching yourself from a third party. It's a perspective that's really weird and you might even be able to pinpoint it, be like, holy smokes. When I was in it and talking about it, like everything seemed to make sense, but when I watched it back, mm-hmm.

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