Buyer Comments: Heybike Cityscape Electric Bike 350W Electric City Cruiser Bicycle Up to 40 Mil...

https://amzn.to/3Ox81wm - Heybike Cityscape Electric Bike 350W Electric City Cruiser Bicycle Up to 40 Miles Removable Battery, Shimano 7-Speed and D...

First off… I literally NEVER write reviews for Amazon purchases. However, because of my experience with Heybike, I feel like I need to let others know.
This was my first e-bike, and I was a little uneasy about buying something that I knew I couldn’t just drop off at Whole Foods to return it if it wasn’t what I expected.
I mean, how could a bike this inexpensive actually be nice??? It came in one big box and was mostly assembled, meaning all of the gears, chain, brakes, etc were put together and ready to go.
I basically just had to attach the front wheel, the handlebars, lights and pedals.
(and maybe a few little pieces here and there) I am not mechanical in any way, and I was able to feel pretty confident putting it together using a video I found on YouTube as a guide.
We did take it to a local bike shop just to check out all of the connections for peace of mind. After charging the battery, I was super excited to take it for a spin!
It was fantastic! So much fun and very comfortable to ride. However, when I looked at the battery, it wasn’t showing a full charge. After a second ride the next day, the battery was shutting down every couple minutes.
I charged it overnight and it wouldn’t even turn on. I was so mad! I sent an email to Heybike and hopped on Reddit to see if I could trouble shoot it on my own.
It was the weekend, so I didn’t hear back from Heybike until Monday. They were AMAZING!!! They were super responsive, and sent out a replacement battery immediately.
They also sent several follow up emails to make sure that the issue was resolved. The new battery came and it worked like a charm! It is so fun to ride along the canal trail, stop along the way for a drink, and even eat a little snack in the sun.
My partner rode with me on his old beach cruiser. We switched for a little bit and he loved my new bike so much… we bought another Heybike for him two weeks later!
It has now been several months and we absolutely love them! When we just ride to the bakery or to grab coffee, the battery lasts for weeks on a single charge.
They are good looking, seem to be well made, and are so much fun to ride. Thank you Heybike for standing behind your product and for going above and beyond with customer service!
The Heybike is a great ebike. It is not only a nice looking bike it runs and rides very comfortable. When you go over bumps or curbs it has great shock absorbers and allows for long, fun bike rides.
The seat it came with is comfortable, but for me at my age and after cancer my bones and muscles need more softness, so I added a larger memory foam seat and was able to customize bike to my beachcruiser style.
The motor goes fast and lasts a long time. The speed control screen allows you to add extra speed levels and customize the speed you want.
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