Four hours of NYC bureaucratic incompetence; THIS IS WHY BUSINESSES LEAVE!

https://youtu.be/965BLLWv8h8
https://youtu.be/yi8_9WGk3Ok
https://youtu.be/jLbRPdeVqkA

00:00:00 - Intro
00:01:30 - Beginning of call
00:02:51 - Waiting for OATH
00:17:39 - Louis takes a dump
00:17:52 - Louis flushes toilet
00:18:00 - Louis repeats
00:18:39 - Louis flushes again
00:18:42 - Louis washes hands
00:18:52 - Louis flushes again
00:23:22 - Private convo, SKIP
00:34:09 - Private convo
00:47:05 - Oreo's health
00:52:58 - Looking at cameras
00:54:32 - Contempt for audience
01:27:25 - Falling down moment
01:29:40 - Justifying wasting $
01:29:53 - Private convo
01:30:28 - Mad cat
01:30:40 - Private convo
01:39:00 - Erica discusses criminal minds
02:01:55 - Louis makes fun of hawaiian girlfriend
02:03:16 - Louis pokes fun at girlfriend's hooptie

02:10:05 - HEARING OFFICER PICKS UP!!!
02:10:57 - She can't find my hearing after 2 hrs.
02:11:16 - She finds it!
02:23:48 - Maybe..
02:24:23 - It needed a 0
02:25:35 - She hung up on me after being on hold for 2 hours
02:27:20 - Officer reads my violation
02:28:23 - THEY DON'T KNOW WHAT THE FINE IS.
02:31:38 - Attempt to use violation settlement offer I received in the mail.
02:31:30 - I can't pay my settlement, website not working.
02:32:30 - I admit guilt, but have no way to pay settlement offer b/c NYC's online system DOESN'T LET ME PAY MY BILL!
02:33:00 - She ADMITS she's NEVER DONE A DCA SUMMONS BEFORE!
02:34:15 - She's never done this before.
02:36:30 - My offer by mail didn't arrive until it was too late to cure it.
02:37:40 - She calls supervisor because she has "never done this before."
02:43:35 - She can't find modern penalty schedule.
02:46:03 - Private email/name
02:46:37 - back
02:48:00 - Inspector joins line, censoring his name
02:48:34 - back
02:49:05 - We've been on phone for 39 minutes, and OATH officer can't tell me what my penalty is. Let that sink in.
02:50:15 - Censored
02:50:31 - back
02:51:55 - Censored
02:52:00 - back
02:52:07 - Censored; for the 4th time, she can't spell his name or find his email.
02:52:22 - back
02:52:48 - She's asking for his email again.
02:53:12 - back
02:53:17 - Nvm, she got it wrong again, clarifying for the 15th time
02:53:24 - Still going.
02:53:55 - She has a broken printer.
02:56:42 - We're multitasking now!
03:00:00 - She still doesn't know the penalty. 50 min in.
03:00:20 - Inspector tells her that shehas to make a judgment call
03:00:34 - Can she make a judgment call?
03:01:30 - She is stuck in a boot loop. She can't make a judgment call :(
03:02:07 - She puts it back in the hands of the inspector
03:02:49 - Inspector puts it back in the hands of the OATH officer
03:03:00 - Inspector requests photos
03:03:37 - She continues boot looping
03:04:44 - She admits being unfamiliar with the regulations & procedures with which she is tasked with judging me on
03:04:58 - She finally makes a judgment call after 4 minutes of boot looping
03:05:30 - The Michael Douglas Falling Down comes out. I can't do this anymore. I was able to be polite for the inspection, for the first 3 hours of this call, but I'm done.
03:06:50 - She argues I should've paid some other way
03:07:10 - DCA office was closed due to COVID
03:07:50 - Comparison to fire violation
03:09:09 - Paper settlement offer didn't arrive until it was too late to pay by mail.
03:09:35 - I don't care if penalty is higher than $175, I just want to know what to pay.
03:09:50 - She suggests I do an appeal after requesting mailing records from the DCA, after I have been on hold for THREE FKNG HOURS WITH SOMEONE who has never handled a DCA violation, who cannot find a penalty schedule, who cannot make a judgment call, given an hour.
03:10:48 - OATH officer reminds us she cannot work a printer
03:11:50 - OATH officer continues boot loop
03:13:58 - Clinton's has enough of this
03:14:17 - Louis provides evidence of cured violation
03:15:50 - She finally finds the penalty schedule for my summons. It took an officer of the court an hour to find the law, given access to her boss & all NYC documentation. How are normal citizens expected to know the law when the court doesn't?
03:21:27 - She reminds us she can't figure out a printer
03:22:35 - If I can't cure my violation because too much time has passed - why are we going back and forth over photos of my wall?
03:28:04 - She has a cat!
03:30:30 - $260. We took an hour to figure out that I owe $260 instead of $175 - two city employees spent 3 hours on the phone so they could get an extra $85.
03:32:40 - Request for OATH officer to see that I paid others
03:33:05 - OATH officer believes that city system did not work, & doesn't care.
03:34:10 - I get an answer to my question on selling laptops
03:35:25 - Inspector's advice conflicts with NYPD advice when they started having us use this in 2015
03:37:15 - She suggests I make it up as I go.
03:38:00 - Her cat messes with her papers.
03:38:20 - I ask for online payment option, since settlement offer didn't show up until after deadline.