How to Contact Facebook Support and ACTUALLY Get an Answer

2 years ago
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How to Contact Facebook Support and ACTUALLY Get an Answer

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If you’ve ever had a problem on facebook where you’ve had to deal with facebook support….you know just how incompetent & helpless they seem to be.

Often you’re dealing with bots who give you autoresponses…and even when you do get through to an ACTUAL person they’re either reluctant to….or incapable of helping you.

But in today’s video I’m going to give you several ways that you can contact facebook support and ACTUALLY get a response so you can get your problem solved.

This can help you report pretty much any problem on facebook….from issues like a greyed out buy button, to problems with problem buyers, to glitches that might only be affecting your account, to even getting your marketplace account back up quickly after a suspension.

Now, in my experience dealing with Facebook Support is a lot like dealing with amazon or ebay support….meaning you won’t always get the same help or same level of support.

Different employees are more willing to help than others….and different employees are even more able to help than others.

So, often to get success dealing with facebook support, I recommend implementing the “hang up and call again” approach that’s worked so well for most amazon & ebay sellers.

Meaning if you don’t get the response your looking for…. or you don’t get any help….or even a bot response….simply re-submit the form, resend another email, or report another problem….and potentially this time your issue might go to someone that can actually help.

And believe it or not this approach has served me well for years on amazon. If I’d call amazon support and they couldn’t help me…I’d literally hang up and call again.

The next call would often go to a different support rep who might be in a different mood, might be more capable of helping me, and might be more willing to help me.

The same overall strategy can be used when dealing with facebook support as well.

Now, there are certainly some thing that will increase the likelihood of you getting your problems solved faster though.

So the first one….and in my experience the most effective one….is to respond to an old support email with your new problem.

If you’re dealing with facebook support (NOT facebook business support for this specific example)…then in most situations they never close the cases out.

Therefore, you can always respond to an old case by simply replying to an old support email…and then you KNOW your new issue is going to a support rep directly and you’ll get a response.

This works if you’ve ever had a previous correspondence with facebook support before.

Account Quality
See the quality of your personal or business account and appeal shop restrictions.
https://facebook.com/accountquality

Account Status
See and appeal any blocks or restrictions on your personal account.
https://www.facebook.com/account_status

Marketplace Customer Support
Contact Marketplace support and request an appeal for a restricted Marketplace account.
https://www.facebook.com/help/contact/380441852833393

Request Review of Restricted Business Account
Send a form to remove a restriction on your business account.
https://www.facebook.com/help/contact/2166173276743732

Merchant Appeals
Appeal a restricted business account due to unusual activity.
https://www.facebook.com/help/contact/184627858999579

Facebook Support Cases
View all your open support cases and request for an update.
https://facebook.com/support

Facebook Business support tickets
https://www.facebook.com/business/help?ref=cr

Ban appeal links
https://www.facebook.com/help/contact/380441852833393?__cft__[0]=AZWHh1YkigFGmLV-mvUw9EqYNe3ZWssqDd-aLH_wNkPXLu5_2O_NQnfLLNKfIXHadKCuR7jvTaB6LgHBv_i5q8WFIEczAEDke8pEpygoVDJMGxkfEWKClSCCocZoxV6hMWRfA2MNbL27GYK9jjkD4Qqd8Mf2sKSpkH46Bp4apt10_TzKHV54rbhvFJZLHNqCyBc&__tn__=R]-R

https://www.facebook.com/help/contact/243266076127593?hc_location=ufi&sf183178307=1&__cft__[0]=AZU5JYwvYnU7ypFGlGoHWLs223KLIqrrl4dpZpNtZYYHBh1N4xqma58MgeYNeLZs4Jb6zNWMSCCsRKJIdO65X2i8IV_qwJp541r_GLHmpiC_0Ss3a74Hm-ffoGx_ufANWkhAQZMdETNWPerNSkuZO0_uFcZ1jOVFTFIGGElQbeYS1qeHZ55gl_FfbyhonmW16xI&__tn__=R]-R

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