Customers, travel agents affected by Southwest Christmas cancellations say they'll still use airline

Following the Southwest Airlines meltdown during Christmas week, we wanted to know if the airline’s errors would negatively affect their future with travelers. Starting Dec. 21 to 29, Southwest Airlines canceled more than 15,000 flights. The company said cancellations from the historic extratropical cyclone winter storm crippled their technology system. It took 10 days for the airline to catch up. Recent Stories from abcactionnews.com At Tampa International Airport (TPA), we met travelers who got stuck at their destinations—sleeping on airport floors, spending days without their luggage, including clothes and hygiene products, and ultimately having to rebook their flights on other airlines for thousands of dollars. Even after it all, they told us that they would still book with Southwest Airlines in the future. “I think they’ll get it. They’ve always been great in the past. Sometimes stuff like this has to happen for them to become better,” said Riverview Resident Glenn Rodriguez, who got stuck in Denver before Christmas.