Mystery Shopping Report: Toyota of Hollywood

Earl’s female mystery shopper, Agent Lightning, travels to the "belly of the beast" in Ft. Lauderdale to the 2nd largest auto dealer in the U.S. in Hollywood, Florida. In response to their online ad that said "truckloads of cars arriving daily", she wanted to see what they had on the lot and how much over sticker price they would charge her.

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“Disclosure: Earl Stewart is a Toyota dealer and directly and indirectly competes with the subjects of the Mystery Shopping Reports. He honestly and accurately reports the experiences of the shoppers and does not influence their findings. As a matter of fact, based on the results of the many Mystery Shopping Reports he has conducted, there are more dealers on the Recommended Dealer List than on the Not Recommended List he maintains on www.GoodDealerBadDealerList.com”