FTC Orders Harley To Stop Illegal Warranty Practices

Harley Gets Spanked By FTC for Illegally Denying Warranty Claims & For Deceptive Practices. You Can Add Any Part Made By DK Custom For Your Bike & It Will NOT Void Your Warranty!
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Since this video was made the FTC has made their final decision & order to Harley. It can be seen at the link below. It is 46 pages long, but pages 14-17 are of particular interest.
https://www.ftc.gov/system/files/ftc_gov/pdf/2123140HarleyDavidsonACCO.pdf

We will be doing another video soon on the link above, unpacking all that Harley has to change in regards to their warranty. Below are a few bullet points.

#1 Do I have to use genuine Harley‐Davidson parts and services to maintain my warranty?
No. You may elect to use non‐genuine Harley‐Davidson parts or service providers not
authorized by Harley‐Davidson and maintain your warranty.

#2 Notice To All Dealerships- If you or your employees suggest that customers must or should use genuine Harley‐Davidson parts or services to maintain their warranties... A suggestion of
that nature is a false statement, unless we give them the parts and services for free under the
warranty.

#3 What the Settlement Requires Harley‐Davidson to Do
To settle the matter, we’ve agreed to:
 Revise the warranty consistent with the FTC’s Order, and
 Notify our customers and authorized dealers that customers don’t have to use genuine
Harley‐Davidson parts and services to maintain their warranty, unless we give the
customers the parts and services for free.

#4 As an authorized Harley‐Davidson dealer, you must promptly:
 Review the Revised Warranty.
 Provide each customer a “Warranty Addendum Packet” at the time of sale
 Train and monitor your employees. Ensure that your employees understand the
warranty and don’t misrepresent its terms. You and your employees may not say or
imply that customers should use genuine Harley‐Davidson parts or services to maintain
their warranty, unless we give the customers the parts and services for free under the
warranty.
 Remove deceptive display materials

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