Sales Masterclass on Communication, Call Centers, & Positive Corporate Culture | Richard Blank

“Fortune favors the brave.” – Richard Blank

This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it’s a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again.

Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he’s here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story!

GUEST BIO:
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. 

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.

Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

EPISODE PROUDLY SPONSORED BY:
Remarkable People: Volume 1 How They Did It, & You Can Too! Click here to check out this powerful little book and order your copy now!
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SHOW NOTES:
Guest Contact Info:
Website: https://CostaRicasCallCenter.com
LinkedIn: https://www.linkedin.com/in/costaricascallcenter/
YouTube: https://www.youtube.com/watch?v=z7-EtZTAtqQ&feature=youtu.be
BlogSpot: https://costaricascallcenter.blogspot.com/
Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter

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Resources Mentioned:

Episode Central Themes, Keywords, & Mentions:
Empathy, call center, self confidence, attrition, bilingual, adventure, earnings potential, special sauce, knowing someone’s name, chat support, client retention, upsells, composure, ethics, importance of a name, teachable spirits, tone, rate, pitch, and duration, questions, positive escalation, phone calls, overcoming resistance, embracing the gatekeeper, buffer boomerang technique, senses, sales master class, speaking pauses, phonetics, semantics, accountability, natural attrition, building a call center, hyper growth, ramp up capacity, delegate, internal promotion, coachable, corporate culture, delegation, team player, virtual labor, synergy, quality control, self improvement, healthy competition, pronunciation, name dropping, active listening, sales anchoring techniques, transparency, naturally you, sales, communication, being genuine, take notes, dictation, ethics, ethical behavior, eco tourism, medical tourism, hold firm

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THE NOT-SO-FINE-PRINT DISCLAIMER:
While we are very thankful for all of our guests, please understand that we do not necessarily hold or endorse the same beliefs, views, and positions that they may have. We respectfully agree to disagree in some areas, and thank God for the blessing and privilege of free will.