Taking your computer to the repair shop? BE VERY AFRAID!

👉 Rossmann chat: https://tinyurl.com/rossmatrix

👉 Study: https://arxiv.org/pdf/2211.05824.pdf
👉 Article: https://arstechnica.com/information-technology/2022/11/half-of-computer-repairs-result-in-snooping-of-sensitive-data-study-finds/?comments=1&comments-page=1

👉 Apple privacy violations w/ privacy policy:
🔵 https://www.telegraph.co.uk/business/2021/06/06/apple-pays-millions-woman-explicit-photos-posted-online/
🔵 https://www.washingtonpost.com/technology/2019/11/12/an-apple-store-employee-helped-customerby-texting-himself-private-photo-her-phone/

👉 Video citations:
🔵 My trainer's channel: https://www.youtube.com/@TalkinShit
🔵 Genius bar secret shopper: https://www.youtube.com/watch?v=o2_SZ4tfLns
🔵 Best Buy secret shopper: https://www.youtube.com/watch?v=iuxpRtojAHw

👉 Equipment used:
🔵 Chair: https://amzn.to/3MjLrnT
🔵 Microphone: https://amzn.to/3g1hsok
🔵 Mic stand: https://amzn.to/3Vg47ZI
🔵 Audio interface: https://amzn.to/3VuKihx
🔵 Camera: https://amzn.to/3CTk1Av (YOU CAN FIND THIS FOR $250 ON EBAY WITH A BROKEN FLASH FROM TIME TO TIME, I HAVE NEVER SPENT MORE THAN $300 ON THIS CAMERA!)
🔵 Lighting: https://amzn.to/3RSriGC

👉 Stream FAQ: https://store.rossmanngroup.com/faq.txt

👉 Affiliate:
› Buying on eBay? Support us while you shop! https://www.rossmanngroup.com/ebay
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00:00 Introduction
00:25 Study on privacy
01:17 There is no excuse for these shops looking through customer data
02:14 Why their privacy policy take pisses me off
02:40 My "privacy policy"
03:20 How this works - what we do
03:29 Oreo the cat
03:30 Back to how this works - what we do
04:06 I dislike giving people a false sense of security
05:30 Why a privacy policy/legal notice isn't enough
06:10 Privacy can never be gotten back via a lawsuit resulting from a privacy policy violation
06:40 NEVER give unencrypted data to someone you do not fully trust, regardless of privacy policy
07:04 An example of a violation & what I mean when I say you will never be made whole again
09:45 Example of useless privacy policies from Apple
10:16 What were the RATINGS of the stores?
10:38 What happened to Sunny?
10:48 What were the RATINGS of the stores?
12:05 I want to be able to tell people how to know what shops toa void
12:48 My secret shoppers differ from here on a key point.
13:30 The wankery of "controls"
15:40 The "process"
16:30 Codes of ethics
17:23 Procedures and controls
18:01 Ask why info is needed, and communicate it to customers
18:10 Why techs ask for your password
19:24 The cold, hard truth
19:48 More cold hard truth
20:34 What areas was this study done in?
20:44 What are we actually controlling/testing for?
21:13 How is this different from CBC secret shopper on genius bar?
22:24 What I hope you learn from this
22:46 How I would handle my personal repairs