The Five Changes Airlines Must Take To Avoid Further Government Intervention

We are candidly listing the most important service policy changes that are needed to gain back consumer confidence and shortstop further intervention from the DOT and the occupant in the White House.

Invest 12 minutes for insight that challenges both consensus thinking and the political drivel that the airline industry's own outdated customer service rules is actually encouraging.

The ball is in the airline industry's court. Make changes or the feds will make their own.