Four phases: Phase 1 (formative, mentoring l

Phase 2 (shock phase, influential leadership), Phase 3 (formal phase, participative leadership), Phase 4 (performance phase, empowering leadership) Keys to team building: (motivation theory, influence and competence, increasing effectiveness) The four needs at the bottom of Maslow's hierarchy of needs: i.e. physiological, security, social and self-esteem are the basic needs, while the need for self-actualisation is the highest level.

Pittsburgh states that there are two types