2. Process reengineering a

SI's BPR implementation framework 2) multilayer BPR implementation framework 4. Business process reengineering implementation steps 1) BPR project startup 2) development of change plan 3) establishment of project team 4) analysis of target process 5) redesign of target process 6) implementation of new design 7) continuous improvement 8) restart Chapter 22 Knowledge Management 22.1 overview of knowledge management explicit knowledge