Factory Repairs VS Non Factory Repairs ~ Podcast Episode 34

For full notes, visit the blog at: http://goo.gl/xAAW3A
Hey everyone! Today we are talking a look at the difference between a "factory car repair" vs a "non factory repair". This is a really cool topic to talk about. Be sure to post your thoughts in the comments below.

When it comes to this type of thing, I come from a dealership mentality. But I also understand, that does not always equal the right way. I actually like to step out of the normal mindset. I think it makes me a better tech, and can be a little more fun. Not only that, it may work out even better for the customer.

Join me as we talk about:

Show schedule
What is a factory repair
Why factory repairs
A warranty mindset
The programming of a dealership technician
Headlight repair vs replacement
The influence of the parts department
Customer's expectation at the dealer
Giving options
Let customers choose
Diesel Geek repair kits

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