Portland 911 Wait Times Skyrocket After Operator Shortage

Wait times for people calling Portland's non-emergency number were so high on Friday, the bureau asked people not to call — or at least hold off if they could.

The Portland Bureau of Emergency Communication (BOEC) said limited staffing and a higher volume of calls were to blame for the hours-long wait times. While staff shortages are an ongoing issue at the agency, Friday's long wait times stemmed from an unexpected number of employees calling out sick, a spokesperson said.

The same dispatchers are responsible for both 911 and non-emergency calls, and 911 calls are always prioritized. Officials urged people to file police reports online if possible, or wait to call non-emergency later.

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